Help
RookieScan Support
Quick answers for subscriptions and scans, and a form to reach us if your question isn't here. We read every message.
How to cancel
iPhone
Open Settings › Apple Account › Subscriptions, tap RookieScan, then Cancel Subscription.
Android
Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions. Tap RookieScan, then Cancel subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays on until the end of the period you've paid for. Deleting the app does not cancel a subscription.
How to get a refund
Apple and Google take the payment, so refunds are decided by them. We never see your card details.
iPhone
Go to reportaproblem.apple.com, sign in, choose Request a refund, then pick the RookieScan purchase. Apple usually replies within a few days.
Android
Google Play's refund policy lets you ask Google directly within 48 hours of a purchase, from your order history. After that, send us a message with the order number from Google's receipt email (it starts with GPA.) and we'll look into it.
Questions and answers
I paid but don't have Premium. How do I restore it?
Make sure your phone is signed in with the same Apple Account or Google account you used to subscribe. Then open RookieScan's Settings and tap Restore Purchases.
Premium works on every device signed in with that account, on the same platform. If it still doesn't appear, send us a message with the order ID from the receipt email.
What's free, and what does Premium add?
Everyone gets one free scan a day, and every card you save stays in your collection. Premium is a weekly or annual subscription that renews automatically until you cancel. It gives unlimited scans, corrections and binders.
How are card values worked out?
RookieScan first identifies the card: player, year, set, card number and parallel. It then looks up recent sold listings for that card on eBay and leaves out the ones that aren't a fair match, such as graded copies, lots, autographs and other parallels.
The value you see is the median of the matching recent sales, and the sales it used are listed underneath, so you can check every one. If there are no matching recent sales, the app says No recent sales found rather than inventing a price, and any reference estimate is clearly labelled as an estimate.
If the card was identified wrongly, tap Not right? to correct it, and the value is worked out again for the right card. Grading, authentication and big sales still deserve a professional opinion.
The app got my card wrong
Tap Not right? on the result to fix the player, year, set, card number, parallel or grade. Answering Was this the right card? also helps us improve matching.
For the best match, photograph the front of the card flat, in good light, filling most of the frame, with no glare on the surface.
Why does the app ask before sending a photo?
Card photos are identified by Google Gemini, through our server. Before the first photo is sent, the app asks for your permission. You can change your mind at any time with Settings › Share card photos with Google Gemini. Scanning needs it on. Everything else in your collection keeps working. See the privacy policy for the details.
Where is my collection stored?
Your scan history, collection, binders, notes, prices paid and photos of saved cards are stored on your phone. There is no account, so they don't move to a new phone by themselves and are removed if you delete the app.
How do I delete my data?
See Delete your data for what exists and how to ask us to delete it.
Send us a message
In the app, Settings › Contact Us opens the same form and can add your app version and device, which helps us fix problems faster.