Delete your data

RookieScan has no accounts, so there is no account to close. Here is what exists, where it is, and how to have it deleted.

Updated 5 November 2026

On your phone

Your scan history, collection, binders, notes, prices paid and the photos of cards you saved are stored only on your phone. We never receive them, so only you can delete them:

• Open a saved card and tap Remove from collection to delete it from your phone.
• Delete the app to remove everything it stored. This can't be undone.

Copies in your own phone backups follow your backup settings.

Scan photos and results

When you scan a card, the photo goes to our server so Google Gemini can identify it. We keep an encrypted copy of the photo, with location and device details removed, together with the result, to improve accuracy and to look into results people tell us were wrong. They are filed under a random result ID, not your name, email or device. The same applies to questions you ask with Ask about this card.

We don't delete these on a schedule. We delete them when you ask, so tell us roughly when you scanned and which card it was (player, year and set), and we will find and remove them.

Result feedback

If you answered Was this the right card? or wrote a correction note, we hold your answer and note under the same random result ID. We delete it on request in the same way.

Usage and crash reports

Google Firebase holds usage events and crash reports keyed to a random app instance ID rather than your name or email. Deleting the app stops them and resets the ID. To ask us to delete them sooner, tell us roughly when you used the app and your phone model.

Purchase records

RevenueCat keeps a record of your subscription under an anonymous app user ID, so the app knows you have Premium. We can delete this record on request; include the order ID from your Apple or Google receipt email. Some transaction details must be kept for tax and accounting rules. Deleting the record does not cancel your subscription, so cancel it first.

Support messages

If you contacted us, we hold your email address, your name if you gave it, your messages and any app details you chose to include. We delete them when you ask, including the copy in our email inbox.

How to ask us to delete your data

Use the support form with the topic Something else, or email contact@theapptor.com with the subject "Delete my RookieScan data". Please include:

• what you'd like deleted (scan photos and results, feedback, purchase record, usage data, support messages, or all of it);
• for scans and feedback: roughly when you scanned and which cards;
• for a purchase record: the order ID from your receipt email;
• for support messages: write from the email address you used before.

We will delete what we can find within 30 days and confirm by email. We may ask a question to make sure the request comes from you.

What Apple and Google hold

Apple and Google keep your store account, purchase history and payment details. We can't see or delete these. Manage them at privacy.apple.com or in your Google Account.

More detail is in the privacy policy.